Privacy Policy

This Privacy Policy applies to the PureVital website, order and account features, clinic inquiry forms, chat or support tools we operate, and related communications. It does not cover third-party sites linked from our pages (including separate affiliate portals, payment processors, or analytics providers) except as described below.

Our formulary is for professional / clinic purchasers of supplements and wellness products — not a consumer pharmacy for regular medicines. We still treat your personal and business contact data with care.

Depending on how you use the Site, we may collect:

• Identity & contact data — name, email, phone, fax, clinic or practice name, and shipping / billing addresses.
• Professional context — licensure or role acknowledgments, inquiry notes, and information you submit for account verification or wholesale requests.
• Order data — products (supplement SKUs), quantities, pricing, discount tiers, order status, and related fulfillment records.
• Account & security data — login or one-time codes, session tokens, and support conversation history.
• Technical data — IP address, browser type, device information, approximate location derived from IP, pages viewed, and referral URLs.
• Cookies & similar technologies — needed for cart, preferences, security, and (where used) analytics.

We do not ask you to submit patient health records through the public formulary. Please do not upload protected health information (PHI) unless we have expressly provided a secure channel for that purpose.

• Process orders, quotes, shipping, and customer support.
• Verify professional eligibility and prevent fraud or misuse of supplement inventory.
• Operate volume pricing, account tracking, and service communications.
• Improve the Site, formulary presentation, and professional experience.
• Comply with law, enforce our Terms, and protect our rights.
• With your consent or as otherwise permitted, send program or partner updates (you may opt out of non-essential marketing).

We may share information with:

• Service providers — hosting, email delivery, payment processors, shipping carriers, analytics, and support tools, under confidentiality obligations.
• Affiliate / partner systems — when an order is attributed through a referral program, limited order and attribution data may be shared as needed to calculate commissions.
• Professional or legal authorities — when required by law, regulation, or valid legal process, or to protect safety and rights.
• Business transfers — in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

We do not sell personal information as a consumer data broker.

We use cookies and browser storage for essential functions such as shopping cart contents, session continuity, and security. You can control cookies through browser settings; disabling essential cookies may break checkout or account features.

We retain order and account records for as long as needed to fulfill the purposes above, meet tax and compliance obligations, resolve disputes, and enforce agreements. Support chats and inquiry emails may be retained for service quality and audit purposes.

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; please use strong unique credentials and notify us promptly of suspected unauthorized access.

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. To exercise a request, email support@purevital.com. We may need to verify your identity and the professional account associated with the request. You may also opt out of non-essential marketing emails via the unsubscribe link or by contacting us.

The Site is not directed to individuals under 18. We do not knowingly collect personal information from children.

If you access the Site from outside the United States, you understand that information may be processed in the U.S. or other countries where our providers operate, which may have different data-protection laws.

We may update this Privacy Policy periodically. The Effective date will be revised when material changes are posted. Continued use of the Site after an update constitutes acknowledgment of the revised Policy where permitted by law.

Privacy inquiries: PureVital Professional Services Team
Email: support@purevital.com
Fax: +1 302 572 8498
Related: Terms of Use · Contact